Process Methodology

Moving through the development life cycle, we pursue following major steps:

• Project charter and business case.
• Definition of the business process and business requirements.
• Documentation of user, functional and system requirements.
• Top level architecture, technical approach and system design.
• System decomposition into component and unit specifications and design.
• Coding, unit test planning and unit test.
• Generation of test data for unit testing and system testing.
• System integration and testing.
• Implementation, delivery and cut-over.
• Training and user support.
• System upgrades and routine software maintenance.

Support Activity of the development process

• Configuration management (version identification, baseline management and change control).
• Requirements management and tractability.
• Quality management (quality assurance, quality reviews, defect tracking).
• System engineering reviews (requirements review, prelim. and critical design reviews, etc).
• Support environment (development tools, libraries, files management, data management).

Support Process after Delivering the Project

CDN Solutions Group offers 6 Months free support services after delivering project for non functional bugs. After 6 months the services will be charged on hourly basis.

Communication Protocols: -
You can communicate with us with the following ways:

1. 1) Skype/Chat: For Audio Video communication we use tools like Skype. We believe that a one to one communication not only clear the understanding, it also help in establishing a level of trust without client.
2. 2) Email: CDN Solutions provide updates & Reports to client on daily & weekly basis through mail communication. Client's feedback are important to us & we prefer that and variation in realization of our client's ideas should be identified early stage of development to save efforts both in terms of cost and time.
3. 3) Telephone: The Account management team in available for our customer on phone 24 X 7 basis. For us it is very important that our client reach to us whenever he wants to raise his query or concern. We understand the importance of their time & cost investment in the project, so always feel responsible for that.
4. 4) RDS (Remote Desktop Sharing): Remote Desktop sharing is a unique concept we use to present our client the work we have done & how we have done it. In this concept we share our screen with a person sitting at other side of the world by using some tools like Team Viewer (freely downloadable) and guide them through the solutions we have already developed or intend to develop for their problem while explaining the same on phone at the same time. It gives immense clarity to them in term of concept and approach.