CRM

 Customer Relationship Management System

CDN Solutions Group provide specialized expertise in CRM Application Solutions for all Industry Verticals. CDN has developed hosted CRM applications using SaaS, SOA and Web 2.0/RIA technologies like AJAX and desktop applications. We have developed both custom as well as framework based CRM application. The frameworks we work on include Sugar CRM, vTiger, OpenCRX, Microsoft CRM etc. We can also integrate the custom CRM software with client's other business applications if needed to get unified communication across the organization (single or multi-location). CDN design and develop CRM solutions as per client's goals and requirements. We have developed CRM applications for different verticals like Manufacturing, Healthcare, BFSI, E-learning, Legal, HR, Information Technology, Travel and Tourism, etc.

Following are some of the generic features of CRM Solutions:

• Fully Customized CRM Solution.
• Maintenance & Service Module.
• Marketing & Sales Module.
• Integrated with mail system.
• Customer support system (CSS) module.
• Comprehensive contact module.
• Request tracking.
• Work flow foundation.
• Report generating system.
• Schedule tasks.