Complaint & Suggestion
Complaint & Suggestion FAQ
We welcome your feedback / Suggestion / Complaints about the way we work. If you have had a good experience with CDN Software Solutions Pvt. Ltd. we would love to hear from you. Evenly, if your experience was not what you had hoped and you would like to make a complaint we would also like to know.
We have a proper procedure for handling complaints because it is important to us that complaints are resolve in a consistent, efficient and fair way.
We anticipate you will use our complaints system to allow us to get aware & look into your complaint and not only correct any that you have identified, or any mistakes that have been made and learn from them. So, optimistically they will not happen again.
Please note that we have to respect our duty of confidentiality for our clients and their consent will be necessary if a grievance is not made by the client in person.
The following information explains our in-house complaints procedure and how we respond.
How do I make a complaint?
It's always best if you can let us know straight away as most complaints can be sorted out for you quickly by a member of staff. If it's not possible to let us know at that time, you can contact us by email, or by using the form, whatever is more convenient for you.
Who will handle my complaint?
One of the Sr. Project Managers will handle it, if needed it will be taken in-front of Board of Directors and possible steps will be taken.
How much time will it take to process my complaint?
We value our client's and their satisfaction is precious for us. As soon as we receive any complain, the Sr. Project Manager will get in touch with you & discuss your complaint. We will always acknowledge your complaint within 1 working day and do everything we can to resolve it within a week of our acknowledgement. If, for some reason, this is not possible we will explain why and let you know when you can expect to receive a response.